Terms & Conditions

Last updated: 10 November 2026

1. About these terms

These terms apply when you use UDoodle, the online notebook service at udoodle.co.uk. UDoodle is made by Guernsey Audiovisual, Forest Road, St Martins, Guernsey, Channel Islands (“UDoodle”, “we”, “us”). You can reach us at [email protected] or through our contact form.

By buying a plan, accepting an invitation or using UDoodle, you agree to these terms. Our Privacy Policy explains how we handle personal data.

You must be 18 or over to buy a plan or have your own account. Children use UDoodle only as members of an account run by an adult. If you buy or use UDoodle for a school or other organisation, you confirm that you are allowed to accept these terms on its behalf.

2. What UDoodle is

UDoodle is a digital notebook for drawing and handwriting with a stylus or a finger. It includes:

  • notebooks that save automatically and can be downloaded as PDFs;
  • classes, families and groups, where the owner adds members, who sign in by tapping their name on a tablet set up for the group, or with their sign-in card or 4-digit code on any other device;
  • class tablets, set up with a code from the teacher or organiser or let in by them, which several classes can share;
  • shared whiteboards, where the owner draws and can hand a digital pen to one person at a time while everyone watches live;
  • co-teachers, who help the owner run a class;
  • parents and guardians, whom a teacher can invite to see one member’s notebooks without changing them (Class and Site plans).

The notebook on our home page, for visitors without an account, is kept only in your browser and is deleted after 24 hours without use.

3. Plans and payment

UDoodle is sold as a yearly subscription: Solo £20 a year for one person, Family £40 a year for you and up to 6 family members, and Class £100 a year for a teacher and up to 30 pupils. Schools and organisations needing more can contact us for a quote.

Payment is taken through PayPal. Your subscription renews automatically each year unless you cancel. We email you a reminder about two weeks before each renewal.

Prices are in pounds sterling and include VAT where it applies. Plans are sold online to customers in the United Kingdom, the Isle of Man, Guernsey and Jersey; schools and businesses buying with a UK VAT number, and customers anywhere else, can ask us for an invoice instead. If we change our prices, we’ll email you at least 30 days before your renewal, and you can cancel before it is taken.

Plans for more than one class and school-wide plans are arranged by invoice. The quote and invoice set out their price and length; otherwise these terms apply to them too.

Free trial for teachers: a teacher can try the Class plan free for 30 days, once per email address, without giving any payment details. If you upgrade during the trial, your paid year starts when the trial ends, so you lose none of it. If you don’t, the class becomes read-only the day after the trial ends, and 90 days later we permanently delete the trial account, its members and their work. We email you before each step, and you can download your work until then. If you already had an account before the trial, only the trial class and its members are deleted.

4. Cancelling and refunds

You can stop your subscription at any time from your PayPal account. Cancelling stops future payments, and your plan carries on until the end of the year you’ve paid for.

14-day money-back: if you change your mind within 14 days of your first payment, contact us and we’ll refund it in full. Your plan then ends, and your notebooks stay readable as described in section 5. Yearly renewal payments aren’t refunded, so we email you a reminder about two weeks before each one, giving you time to cancel.

If a fault on our side stops you using UDoodle and we can’t fix it within a reasonable time, we’ll refund the unused part of your plan.

Nothing in these terms affects your legal rights as a consumer.

5. When a plan ends

If a renewal payment fails or you cancel, nothing is deleted. Your account moves through two stages:

  • Grace period, 30 days: everything works as normal, so you have time to subscribe again. For class and school plans, if this falls between 1 June and 30 September, we extend it to 15 October so nothing changes while the school is closed.
  • Read-only: after the grace period you and your members can open, view and download every notebook, but not draw. This continues for as long as the account exists. Subscribing again restores everything straight away.

You can download your work at every stage. Apart from free trials that end without an upgrade (section 3), we don’t currently delete accounts automatically. If we ever need to remove an account that has been inactive for a long time, we’ll email you at least 30 days beforehand so you can download your work first.

If you close your account yourself, we cancel your subscription and keep your content for 30 days, so you can change your mind by signing in again. After that it is permanently deleted. If you want to keep your work, download it first.

6. Keeping your account safe

  • Keep your email account secure: anyone who can read your email can sign in to UDoodle as you. Never share your sign-in codes.
  • Keep class set-up codes, QR codes and printed sign-in cards where pupils and visitors can’t pick them up. If a tablet is lost, switch it off for your class in your list of tablets.
  • You are responsible for what happens in your account, including what the co-teachers you invite do in your class.
  • Tell us straight away at [email protected] if you think someone has got into your account, or if you find a security problem in UDoodle. Please don’t test our security without our permission.

7. Classes, families and organisations

When you add members to a class, family or group, you confirm that you are entitled to do so, and that the people concerned (or, for children, their parents or guardians) have been told about it as your own policies and the law require. When you invite a parent or guardian to see a member's work, you confirm that you have checked they are entitled to see it.

When a school or other organisation uses UDoodle, it is the controller of its members’ personal data and we are its processor. For that data we will:

  • use it only to provide UDoodle, on the organisation’s instructions as set out in these terms and through its use of UDoodle;
  • make sure everyone who can reach it is bound to keep it confidential;
  • keep it secure, as described in section 9 of our Privacy Policy;
  • use only the providers listed in our Privacy Policy, and keep that list up to date;
  • help the organisation respond to people exercising their rights, and with any data protection impact assessment;
  • tell the organisation without undue delay if we become aware of a breach affecting its data;
  • delete its data when it closes its account (after the 30 days described in section 5) or when a free trial ends without an upgrade (section 3), or return it first if asked;
  • give it the information it needs to show that these commitments are kept.

Our Data Processing Agreement sets out these commitments in full. It forms part of these terms whenever we process personal data for an organisation, without needing to be signed. If your organisation needs a copy signed by us, email [email protected].

8. Your content

You own what you create in UDoodle; we don’t claim any rights over your notebooks or drawings. You allow us to store, copy and display your content only as needed to run UDoodle for you: for example to save it, show it on your other devices and to the people you share it with, and keep it in our backups.

Your own notebooks are private to you. In a class, family or group, the owner and co-teachers can see members’ notebooks, unless the owner turns this off for a member. A parent or guardian invited to see a member’s work can see that member’s notebooks but not change them. Everyone on a shared whiteboard can see what is drawn on it, and the owner can remove any lines.

9. Using UDoodle responsibly

You agree not to:

  • break the law, or store or share anything unlawful, including anything that harms or exploits children;
  • draw or share anything abusive, threatening, hateful or sexual, or anything that bullies someone;
  • add or share other people’s personal data without the right to do so;
  • try to get into other people’s accounts or data, get round limits, or disrupt, overload or attack UDoodle;
  • copy or resell UDoodle, or use automated tools to collect data from it.

If an account seriously or repeatedly breaks these rules, we may remove content, or suspend or close the account. Unless the law or the risk to others prevents it, we’ll tell you why first and give you a chance to respond.

10. Keeping UDoodle running

We work to keep UDoodle available at all times, but we can’t promise it will never be interrupted. We sometimes need to update it or carry out maintenance, and we try to do this at quiet times.

We may improve and change UDoodle. If a change would significantly reduce what your plan includes, we’ll tell you in advance, and you can cancel and receive a refund for the unused part of your plan.

If we ever decide to stop running UDoodle, we’ll give you at least 60 days’ notice so you can download your work, and refund the unused part of your plan.

11. Backups and your own copies

We save a copy of UDoodle’s data every night and keep it for 30 days, so that we can recover from a serious failure. These backups are for disaster recovery, not a way to get back pages you deleted, and we can’t guarantee them.

Keeping your own copies is the best protection against losing work, so please download your notebooks as PDFs from time to time. We are responsible for losses caused by our failure to take reasonable care, as described in section 12, but not for losses you could reasonably have avoided by keeping your own copy.

12. Our responsibility to you

We provide UDoodle with reasonable care and skill. Beyond that, and beyond any rights the law gives you that cannot be excluded, we provide UDoodle as it is and as available, and we don’t promise that it will be free of errors or interruptions or suitable for every purpose.

We are not responsible for losses that were not foreseeable, for business losses (such as lost profit or revenue), or for losses caused by events outside our reasonable control.

Our total responsibility to you for all claims is limited to the greater of the amount you paid us in the 12 months before the claim, or £100.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

If you use UDoodle for a school, business or other organisation, the organisation will cover our reasonable costs of claims by others that arise from its breach of these terms or from content added in its account.

13. Privacy

Our Privacy Policy explains what personal data we collect, why, who else handles it, how long we keep it and what your rights are.

14. Changes to these terms

We may update these terms, for example when UDoodle or the law changes. The date at the top shows the latest version. We’ll email account owners at least 30 days before a significant change takes effect. If you don’t agree with it, you can cancel before then and we’ll refund the unused part of your plan.

15. Law and disputes

These terms are governed by the law of the Bailiwick of Guernsey, and the courts of Guernsey can hear any dispute. If you are a consumer living in the UK or the European Union, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in its courts.

If something goes wrong, please contact us first: most problems can be sorted out quickly.

16. Contact

Questions about these terms: [email protected] or our contact form.